Refund Policy

We appreciate your trust in Bharat FiberNet. Our refund policy is designed to ensure transparency and fairness while maintaining high service standards. Generally, our services and products are not eligible for refunds as we strive to offer the best quality. However, if a customer presents a valid reason, a full refund may be processed within 30 days through our support team.

How to Request a Refund

If you encounter any issues with our services or receive an incorrect product/service, you may initiate a refund request. Before proceeding, we request you to rate the quality of the product or service received. Refund requests must be submitted via email to our support team at sale@bharatvoip.com within the stipulated timeframe, as extensions will not be granted.

Valid Reasons for Refund Claims

• Delay in service or product delivery.

• Unresolved service issues.

• Partial resolution of a reported problem.

• Other valid concerns (with an explanation).

Validation Process

Before approving a refund, we evaluate the validity of the request. Customers must provide a well-reasoned explanation for their claim. Upon review, we will notify the customer of the acceptance or rejection of the request. If found invalid, refunds will not be issued.

Refund Approval and Processing

If the refund request is approved, customers can consult our support team for further assistance. We will attempt to rectify the issue within a reasonable timeframe. If the problem cannot be resolved, the full amount will be refunded to the original payment method used during the transaction. For additional assistance, please contact our support team.

Non-Refundable Cases

• If a new customer cancels the service after network installation or fiber deployment, installation fees will not be refunded, though plan charges may be refunded within 30 days.

• Refund requests will be considered only if Bharat FiberNet is unable to provide connectivity due to site unavailability, permission issues, or other similar challenges.

• No refunds will be issued in any other circumstances.

Refund Calculation

If a refund is applicable, deductions will be made for any usage-based charges corresponding to the period of service utilized. Partial-month usage will be considered as a full month.

Equipment Return Policy

Customers must return all Bharat FiberNet-provided equipment in proper working condition. If the returned equipment is found damaged or non-functional, a penalty may apply. Taxes will be accounted for in the refund calculations. Approved refunds will be processed within 30 working days from the date of cancellation.

For further assistance, customers can contact our support team or refer to the contact details available on our website.

It’s Time to Get, Set, Go with High-Speed Internet 

Follow Us